Shipping & returns

Dispatch

Every order is packed by hand at the studio and dispatched within 48 hours, Monday to Saturday. Personalised pieces take an additional two working days: the stamping is done on a hand-fed press and the impression is left to settle before the book is boxed.

You will receive a tracking number by email the moment the parcel leaves us.

Delivery within India

• Standard — 2–4 working days, tracked and signed for. ₹250, or complimentary on orders over ₹5,000.
• Express — next working day to Bengaluru, Mumbai, Delhi NCR, Hyderabad, Chennai, Pune and Kolkata for orders placed before 2pm IST. ₹450.
• Studio collection — free, ready the same day for orders placed before noon. 14 Cubbon Lane, Shivajinagar, Tuesday to Saturday, 10am–6pm.

International delivery

We ship to 42 countries with tracked, duty-paid delivery. Duties and import taxes are calculated at checkout and paid to us, so nothing is due on arrival. Typical transit is 6–10 working days.

If your country is not listed at checkout, write to studio@redickaa.com — we can usually arrange a courier.

Packaging

Books are wrapped in compostable glassine, tied with cotton ribbon, and boxed in recycled kraft sealed with paper tape. Void fill is shredded offcut from our own guillotine. There is no plastic anywhere in the chain, and the entire parcel can go into a home compost bin.

Returns

You have thirty days from delivery to change your mind on unused, unpersonalised pieces in their original packaging. Return postage within India is covered by us; internationally we split it.

To begin a return, email studio@redickaa.com with your order reference. We will send a prepaid label and refund to the original payment method within five working days of the parcel reaching us.

What cannot be returned

• Personalised pieces — monogrammed, embossed or foil-blocked — unless faulty.
• Bespoke commissions and wedding stationery, which are proofed before production.
• Gift cards.
• Inks and sealing wax once opened, for hygiene and transport reasons.

Faults and damage

If something arrives damaged, or a binding fails in normal use, send a photograph to studio@redickaa.com. We will replace it immediately and we will not ask for the original back. This is our problem to solve, not yours.

Repairs, for life

Any Redickaa book can come back to us for repair or rebinding, at any age, free of charge and without a receipt. New spine, new endpapers, same cover — or a fresh block cased into the original leather if the paper is spent. Write to repairs@redickaa.com with a photograph and we will send a postage label.

Exchanges

We do not process direct exchanges. Return the original for a refund and place a new order — it is faster for you and clearer for us.